Fix unstable Wi-Fi
High jitter, packet loss and slow speeds usually come from the Wi-Fi hop, not your ISP.
First: is it the Wi-Fi or the line?
Plug a laptop into the router with an Ethernet cable and run the Health Check again. If the wired result is much better, the problem is your Wi-Fi and the steps below will help. If it's just as bad, the problem is your plan, modem or ISP.
Quick wins
- Use 5 GHz or 6 GHz when you're within a room or two of the router. 2.4 GHz reaches further but is slower and far more crowded.
- Move the router out of cupboards, off the floor and away from microwaves, fish tanks and thick walls. Central and high is best.
- On 2.4 GHz, use channel 1, 6 or 11, whichever neighbours use least. Other channels overlap and make things worse.
- On 5 GHz, try a 40 or 80 MHz channel width instead of 160 MHz in crowded apartments. It's often more stable.
- Restart the router and update its firmware. Old firmware is a common cause of drops.
Bigger fixes
- For a large home, a mesh system with wired backhaul (or a powerline/MoCA link) beats a single powerful router.
- For gaming PCs and consoles that don't move, use a cable. Nothing wireless matches it for jitter.
To open your router's settings, try these addresses (one of them usually works): 192.168.0.1, 192.168.1.1, 10.0.0.1, 192.168.50.1. The login is often printed on a sticker on the router.
Made a change? Measure again to see the difference.
Run the Health Check